Frequently Asked Questions

When can I expect my order?

In order to keep our prices as low as possible for you, Fluffyhut  has the products delivered to you directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to.

  • Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London) : after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
  • Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
  • Transit time: 7 to 8 days, Delivered Monday to Friday.

How much are the shipping costs?

When you order from  Fluffyhut, you can always benefit from free shipping in United Kingdom.

How can I pay for my order?

Fluffyhut always offers secure payments. We use the  most widely used payment provider in United Kingdom :  

  • PayPal

What should I do if I receive a damaged shipment?

We understand that, unfortunately, orders may sometimes be damaged during delivery. If this happens, please contact our customer service team immediately at support@fluffyhut.com. Kindly include photos of the damaged item(s) in your email, as these are essential for processing your complaint.

Please refrain from returning the item without first sharing the photos with us, as we will be unable to provide a suitable resolution without them. Our customer service team will review your message promptly and work with you to find the best possible solution

How can I exchange my product?

Unfortunately we don't accept to exchange your items. You can always return your items and place a new order.

Can I cancel my order?

Unfortunately, orders once placed cannot be cancelled. Please check your order before placing it.

Contact Us

Store Name : Fluffyhut
Address : Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail : - support@fluffyhut.com
Telephone : - +31616306239

Monday to Friday : 8:00 am to 6:00 pm
Saturday and Sunday : 10:00 am to 4:00 pm